To enable you to succeed in your studies, it is important that there is regular feedback between you and your teacher on your progress, achievements and future goals.

Apart from the regular interaction and feedback, there will be regular progress reviews to assess your progress and it is important that you participate fully in these reviews to help you succeed.

There will also be formal assessments of your progress.

This feedback between you and your teacher is important in making sure we are meeting your needs and helping you to succeed in your programme of study.

We will seek your views about the different services we offer through occasional surveys which may be digital or paper-based. We may also ask you to join a focus group or take part on one of our in-class ‘Ask SMT’ sessions to air your experiences or opinions about a particular topic.

We recognise that it is important we listen and take action.

We strive to deliver a high-quality service to all of our students across all of our programmes. We recognise that there will be occasions when we don’t get it right and we welcome complaints and suggestions in order that we can change and improve.

If you do have a complaint, we can assure you we will act promptly and with discretion and no-one will be treated differently as a result of making a complaint.

If you have a complaint about any aspect of the service you have received, or if you feel you have been treated unfairly, you should take the following action:

• Firstly, talk through your experience with a member of staff. We will always listen to your concern and try to deal with it at an early stage to prevent further problems. Please allow enough time for us to come back to you with an agreed way forward.
• If you feel that your concern has not been resolved, please complete a Compliments, Concerns and Complaints form, available from our information points or any member of staff. Please give as much detail as possible in order that we can process it quickly and efficiently.

We also welcome comments about what has gone well and those elements of our Service that deserve a compliment, so please let us know.

Your voice matters. Get in touch now!

Do you have any views, comments or suggestions about the service we provide at Adult Education Wolverhampton? Big or small, good or bad we want to hear from you.

We want you to know that we take your views seriously. We will listen and respond to them in a timely and appropriate way. Please make sure we have your contact details.

Thank you for your time and we look forward to hearing from you.

If you have enjoyed your learning, you might consider leaving a Google Review. They act as digital worth-of-mouth recommendations that help to raise our profile and encourage others to enrol on a course.