• An introductory Level 1 qualification designed to develop essential knowledge and skills for the business and retail sectors.
• Ideal for adults exploring employment opportunities in customer service, retail, business administration, or entry level office roles.

• Business & Retail Knowledge
• Customer Service
• Communication Skills for Work
• Digital & Social Media for Business
• Health & Safety and Workplace Conduct

• You must be aged 19 or over.
• An initial assessment will ensure you join the right level.
• Suitable for beginners or those returning to learning

• Provides practical skills relevant to both business and retail roles.
• Helps students build confidence in communication, customer service and digital working.
• Offers flexibility with a wide range of units from both sectors.
• Ideal for students preparing for employment, volunteering, or further study.
• Supports progression into apprenticeships such as Business Administrator or Digital Marketer.

• Through a combination of classroom activities, discussions and practical tasks.
• Realistic workplace scenarios such as dealing with customers, creating written content and practising communication skills.
• Digital tasks related to business use of social media and creating simple promotional content.
• Supportive teaching tailored to adult students.

• Assessment is through a portfolio of evidence.
• Evidence may include written tasks, worksheets, practical activities or observations.
• No formal exams - assessment is continuous.

City Learning Quarter, Old Hall Street, Wolverhampton WV1 3AU

• Course fees may apply, depending on eligibility.
• No specialist equipment required.
• You may wish to bring basic stationery (pen, notebook).

Gateway Qualifications Level 1 Award in Business and Retail

Progress to:

• Level 1 or Level 2 Business qualifications
• Level 2 Retail or Customer Service qualifications
• Apprenticeships such as Business Administrator or Digital Marketer

Apply for entry level jobs in retail, customer service or office environments.
Use improved communication, teamwork and customer-facing skills in real workplaces.