• A practical introductory course designed to help adults learn basic British Sign Language (BSL) for use in the workplace.
• Ideal for staff who work with the public, customers or colleagues who may be deaf or hard of hearing.
• Focuses on simple, relevant signs and phrases used in everyday workplace situations.
• A supportive, non qualification course that promotes inclusive communication and accessibility at work.

• Introduction to British Sign Language
• Basic workplace greetings and introductions
• Fingerspelling for names and key information
• Common workplace signs and phrases
• Customer service and face to face communication
• Deaf awareness and inclusive communication in the workplace

• You must be aged 19 or over.
• No previous BSL knowledge or qualifications required.
• Suitable for complete beginners.
• Willingness to practise signing and take part in interactive activities.
• An interest in improving communication and inclusion in the workplace.

• Improves confidence communicating with Deaf or hard of hearing people.
• Promotes inclusive and accessible workplace practices.
• Develops basic BSL skills for everyday work situations.
• Enhances customer service and professional communication.
• Increases awareness of Deaf culture and communication needs.

• Through teacher led, interactive sessions.
• Practical signing activities linked to real workplace scenarios.
• Group and pair work to practise communication skills.
• Demonstrations, repetition and visual learning support.
• A friendly, inclusive learning environment.

• Ongoing informal assessment during session activities.
• Teacher observation and feedback on signing and communication skills.
• No exams and no formal assessments.
• Guidance provided to support further learning.

City Learning Quarter, St George's Parade, Wolverhampton WV2 1AZ

• Course fees may apply, depending on eligibility.
• Learning materials are provided.
• No specialist equipment required.

This is a non qualification course.
Students receive teacher feedback and guidance to support progression.

Progress to:

• Level 1 British Sign Language courses
• Further workplace communication or Deaf awareness training
• Improved confidence using basic BSL at work
• Greater understanding of inclusive workplace practices