Our Student Charter explains what you can expect from Adult Education Wolverhampton and what we expect from you in return.
Our commitment to you
We will provide you with:
| 1 | A friendly, supportive, caring and safe place to learn |
| 2 | Equality, respect and accessible services |
| 3 | Impartial information, advice and guidance about courses and careers suited to your needs |
| 4 | Support if you report discrimination, harassment, bullying, abuse or hate crime |
| 5 | Information about financial help |
| 6 | An assessment of your learning needs |
| 7 | Extra support and equipment if you need this to achieve your learning goals |
| 8 | Courses to meet your needs |
| 9 | An induction to our service and your course |
| 10 | Your individual learning plan |
| 11 | High quality teaching delivered by qualified and experienced staff |
| 12 | High quality learning resources and facilities |
| 13 | Regular reviews of your progress |
| 14 | The opportunity to tell us your views |
| 15 | Opportunities to celebrate and recognise your achievement |
| 16 | Information about your next steps |
Your commitment to us
As a student, we ask you to:
| 1 | Help us make your place of learning safe by complying with Health & Safety and safeguarding requirements and reporting any concerns to a member of staff |
| 2 | Treat others with respect and consideration by:
|
| 3 | Let us know if you have any disability, condition or mental health issue that may affect your learning so that we can offer support |
| 4 | Being punctual - arrive on time for each class |
| 5 | Maintain a minimum of 100% attendance and let your tutor know if you cannot attend sessions |
| 6 | Negotiate your learning plan and review your learning and progress with your tutor |
| 7 | Take note of feedback, complete all work to the best of your ability and meet completion dates |
| 8 | Talk to your tutor if you have any problems with the course, homework activities or target dates |
| 9 | Give us feedback on the course and our services |
| 10 | Tell us if there are any important changes to your personal details, e.g. if you move house, change your name or change your benefit status |
| 11 | Not accept or participate in any form of discrimination, bullying, harassment, hate crime or extremism, and report if it happens |
| 12 | Respect the property of others, including that of Adult Education Wolverhampton |
| 13 | Work with us to value the environment and community |
Breaches in the charter
- If you feel that we have not met our commitment to you, you should use the Compliments, Concerns and Complaints procedure
- By signing our learning agreement you are agreeing to follow this charter
- If you have not met your responsibilities we will follow our Student Conduct policy. A full copy of this policy is available from reception and Student Services