Our Student Charter explains what you can expect from Adult Education Wolverhampton and what we expect from you in return.
Our commitment to you
We will provide you with:
- A friendly, supportive, caring and safe place to learn
- Equality, respect and accessible services
- Impartial information, advice and guidance about courses and careers suited to your needs
- Support if you report discrimination, harassment, bullying, abuse or hate crime
- Information about financial help
- An assessment of your learning needs
- Extra support and equipment if you need this to achieve your learning goals
- Courses to meet your needs
- An induction to our service and your course
- Your individual learning plan
- High quality teaching delivered by qualified and experienced staff
- High quality learning resources and facilities
- Regular reviews of your progress
- The opportunity to tell us your views
- Opportunities to celebrate and recognise your achievement
- Information about your next steps
Your commitment to us
As a student, we ask you to:
- Help us make your place of learning safe by complying with Health & Safety and safeguarding requirements and reporting any concerns to a member of staff
- Treat others with respect and consideration by:
- being ready to learn
- not being under the influence of alcohol or drugs
- turning your mobile phone onto silent during lesson time
- listening to others during discussion and not talking over other people when they are expressing their point of view or asking questions
- not raising your voice
- not being disruptive or preventing other students from working
- Let us know if you have any disability, condition or mental health issue that may affect your learning so that we can offer support
- Arrive on time for each class
- Maintain a minimum of 100% attendance and let your tutor know if you cannot attend sessions
- Negotiate your learning plan and review your learning and progress with your tutor
- Take note of feedback, complete all work to the best of your ability and meet completion dates.
- Talk to your tutor if you have any problems with the course, homework activities or target dates
- Give us feedback on the course and our services
- Tell us if there are any important changes to your personal details, e.g. if you move house, change your name, or change your benefit status
- Not accept or participate in any form of discrimination, bullying, harassment, hate crime or extremism, and report if it happens
- Respect the property of others, including that of Adult Education Wolverhampton
- Work with us to value the environment and community
Breaches in the charter
- if you feel that we have not met our commitment to you, you should use the Compliments, Concerns and Complaints procedure
- by signing our learning agreement you are agreeing to follow this charter
- if you have not met your responsibilities we will follow our Student Conduct policy. A full copy of this policy is available from Customer Services and Student Services