Customer Service
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Find the right course for you

Customer Service

Customer Service skills relate to a wide variety of jobs in retail, business and hospitality. The Entry and Level 1 courses will provide you with an introduction to important skills which all employers require their staff to have, such as:

  • effective communication skills
  • knowledge of legislation
  • positive attitude and creating a good impression
  • listening and dealing with customer enquiries

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There are no charges for many of our courses. From September 2018, even more courses may be free if you have a low income and want to improve your skills. Find out more


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